AI-Assisted Translation Notice: This document is an AI-assisted translation provided for convenience. The Hebrew version at /he/legal/terms is the legally binding version. In case of discrepancy between the Hebrew original and this translation, the Hebrew version controls. For clarification in your language: legal@shahar-teamim.co.il

Translation Precedence Clause: In case of discrepancy between the Hebrew original and a translation, the Hebrew version controls. "במקרה של סתירה בין הגרסה העברית המקורית לתרגום, הגרסה העברית גוברת." "في حالة وجود تعارض بين النسخة العبرية الأصلية والترجمة، تسود النسخة العبرية." "В случае расхождений между оригиналом на иврите и переводом, версия на иврите имеет преимущественную силу."

Terms of Service — Shahar: Flavors from the Heart

Last updated: 2026-04-18 Status: DRAFT — requires attorney review before publication Jurisdiction: State of Israel, Haifa District Courts

1. This Agreement

These Terms of Service ("Terms") govern the use of the website shahar-teamim.co.il and the food ordering services of "Shahar — Flavors from the Heart" ("the Business," "we"). Using the site or placing an order constitutes full agreement to these Terms. If you do not agree — please refrain from using the site.

2. Eligibility

• Minimum age: 18 for a binding transaction. Users aged 16–18 require parental/guardian consent.
• Service area: Haifa and the immediate surroundings (see /en/delivery for the updated list).
• An active account is required; you are responsible for keeping your password secure.

3. Nature of the Service

The Business is a home food business operating a licensed kitchen under [CLIENT INPUT NEEDED: licensing status — Ministry of Health home-cook license or local authority business license]. The food served is not produced in an industrial facility and may contain traces of allergens (gluten, nuts, dairy, eggs, soy, sesame, fish).

4. Orders and Payment

• All orders are binding upon completion of payment through Invoice4U.
• Prices include VAT (17%) unless otherwise stated.
• Regular order deadline: by [CLIENT INPUT NEEDED] on the day before delivery.
• Shabbat order deadline: by Thursday at [CLIENT INPUT NEEDED].
• Prices may be updated; the binding price is that shown in the cart at the time of payment.

5. Cancellation Policy and Perishable Food Products — Important

Under Consumer Protection Regulations (Transaction Cancellation), 5771-2010, Section 6(a)(10), the statutory right of cancellation does not apply to:

"Perishable goods"

Prepared food is a perishable product. However, as a gesture of goodwill, we offer:

Important exception: The 14-day cancellation right for a "distance selling transaction" under Section 14c of the Consumer Protection Law does not apply due to Section 6(a)(10). We state this explicitly.

6. Deliveries

• Delivery to the service area by [CLIENT INPUT NEEDED: courier/self-delivery].
• 30-minute delivery window; a call 10 minutes before arrival.
• If the customer is not at the address — we will call and wait up to 15 minutes. Thereafter, the order will be considered delivered subject to the delivery crew's decision.

7. Liability and Allergies

• We list the main ingredients in each dish, but we cannot guarantee the absence of cross-contamination in the shared kitchen. Customers with life-threatening allergies — please consider carefully.
• The business's liability in the event of food spoilage is limited to the amount paid for the relevant order, unless otherwise determined by mandatory law (such as negligence or fraud).
• Limitation period: 7 years under the Limitation Law, 5718-1958.

8. User Content (Reviews, Photos)

• By submitting a review/photo you grant the business a non-exclusive, fully paid, worldwide license to display it on our site and social media.
• You are responsible for the content and confirm that it is yours (or that you have permission).
• Prohibited: false, defamatory, offensive, discriminatory content, or content exposing a third party without consent.
• We reserve the right to delete non-compliant content, with or without notice.

9. Intellectual Property

All photos, texts, recipes, logos, and site design are the property of Shahar: Flavors from the Heart (or licensed for use). Reproduction, distribution, or modification without written permission is prohibited.

10. Limitation of Liability

To the maximum extent permitted by law:

• The business is not liable for indirect, secondary, punitive damages, or loss of profits.
• Total liability is limited to the amount you paid in the last 12 months.
• Exceptions: liability under the Defective Products Law, 5742-1980; gross negligence; fraud.

11. Force Majeure

Non-performance due to war, pandemic, regional power/gas/internet outage, illness of the cook, or an event beyond our reasonable control — does not constitute a breach. We will notify immediately and offer a full refund or deferral.

12. Termination

• By the customer: An account may be deleted at any time via /en/account/delete or by email to privacy@shahar-teamim.co.il.
• By the business: In the event of material breach, fraud, verbal abuse toward staff, or repeated fraudulently cancelled orders.

13. Changes to Terms

We may update these Terms; we will notify at least 14 days in advance via email and an on-site banner. Continued use after the effective date = agreement to the update.

14. Governing Law and Jurisdiction

• Applicable law: Israeli law only.
• Exclusive jurisdiction: Courts in the Haifa District.
• No arbitration clause; no waiver of class action (beyond what Israeli law permits/prohibits).

15. Notices

Official notice to the business: [CLIENT INPUT NEEDED: official address]. Notices to the customer: to the email address registered on the account.

16. Severability and Completeness

If any provision of these Terms is declared void — the remaining Terms remain in force. This agreement, together with the Privacy Policy, Cookies Policy, and Accessibility Statement, constitutes the entire agreement between the parties.

DRAFT NOTE: Attorney review required to verify: (1) Section 6(a)(10) is applicable in our case (perishability); (2) limitation of liability wording is lawful in Israel; (3) clear language for consumers under the Consumer Protection Law.