AI-Assisted Translation Notice: This document is an AI-assisted translation provided for convenience. The Hebrew version at /he/legal/accessibility is the legally binding version. In case of discrepancy between the Hebrew original and this translation, the Hebrew version controls. For clarification in your language: legal@shahar-teamim.co.il

Translation Precedence Clause: In case of discrepancy between the Hebrew original and a translation, the Hebrew version controls. "במקרה של סתירה בין הגרסה העברית המקורית לתרגום, הגרסה העברית גוברת." "في حالة وجود تعارض بين النسخة العبرية الأصلية والترجمة، تسود النسخة العبرية." "В случае расхождений между оригиналом на иврите и переводом, версия на иврите имеет преимущественную силу."

Accessibility Statement — Shahar: Flavors from the Heart

Last updated: 2026-04-18 Status: DRAFT — requires live accessibility audit before publication Applicable regulations: Equal Rights for Persons with Disabilities Regulations (Accessibility Adjustments for Service), 5773-2013 Israeli standard: SI 5568 — Web Content Accessibility (Level AA) International standard: WCAG 2.2 Level AA (on which SI 5568 is based)

1. General Statement

Shahar — Flavors from the Heart ("the Business") is committed to enabling full use of the site by all people, including persons with disabilities. The site has undergone accessibility adjustments in accordance with SI 5568 at Level AA, and an ongoing accessibility process is in place.

2. What We Have Implemented

2.1 Navigation and Operation

  • Full keyboard navigation (Tab, Shift+Tab, Enter, Esc) — no focus traps.
  • Clear visual focus indicator with contrast ratio of 3:1 against the background.
  • Standard keyboard shortcuts; no overriding of Ctrl/Alt.
  • "Skip to main content" link at the top of every page.

2.2 Screen Reader Support

  • Semantic HTML (nav, main, article, footer, section).
  • Alternative text (alt) on all informative images; alt="" on decorative ones.
  • ARIA labels on interactive components (carousel, modal, accordion).
  • Live ARIA announcements (aria-live) for order success, form errors.
  • Verified support for: NVDA (Windows), VoiceOver (macOS/iOS), TalkBack (Android).

2.3 Visual

  • Minimum text contrast ratio 4.5:1 (AA). Large headings: 3:1.
  • Text scalable to 200% without layout breakage.
  • No sole reliance on color to convey information (errors = color + text + icon).
  • Dark mode available (optional).

2.4 Forms

  • Labels linked to every field.
  • Errors in clear text, adjacent to the field, announced to screen readers.
  • Autocomplete suggestions for name/address/email.
  • No form time limits (or extendable to 10×).

2.5 RTL/LTR

  • Hebrew and Arabic: full RTL, mirrored icons where appropriate.
  • English, Russian: LTR. Language switch changes text direction only — not accessibility behavior.

3. Browser Compatibility

  • Chrome 120+
  • Safari 17+ (iOS 17+)
  • Firefox 120+
  • Edge 120+

4. Known Limitations

We openly declare areas where full accessibility has not yet been completed:

  • [CLIENT INPUT NEEDED: to be filled after live audit]
  • Expected example: video (if present) — automatic subtitles only, no human translation into all 4 languages yet.

5. Physical Accessibility (Delivery Service)

  • Self-pickup: [CLIENT INPUT NEEDED — is the kitchen wheelchair accessible?]
  • Home delivery: orders are delivered to the door; accessibility notes may be added (upper-floor apartment, entry code) in the order notes field.

6. Accessibility Coordinator

  • Name: [CLIENT INPUT NEEDED]
  • Email: accessibility@shahar-teamim.co.il
  • Phone: [CLIENT INPUT NEEDED]
  • Response times: Up to 5 business days for a complaint, 14 days for a fix.

7. Complaint Process

If you encounter an accessibility issue:

  1. Contact us at accessibility@shahar-teamim.co.il or the phone number above.
  2. We will acknowledge receipt within 48 hours.
  3. We will fix it within 14 days (if possible) or explain the justified delay.
  4. If unresolved — you may contact:

8. Accessibility Audit

  • Last audit: [CLIENT INPUT NEEDED — date]
  • Auditor: [CLIENT INPUT NEEDED — certified accessibility specialist]
  • Certification: [CLIENT INPUT NEEDED — if applicable]
  • Next audit (planned): One year from the last audit, or upon any material change to the site.

9. Continuous Improvement

Accessibility is a process. We welcome feedback and act on it. Reporting a problem is not only your right — it helps us improve.

DRAFT NOTE: Sections 4 (limitations) and 8 (audit) must be completed before actual publication. Publishing an accessibility statement without an actual audit may constitute a violation of the regulations.